Privacy Policy

About This Policy

HVAC Duct Experts (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our duct cleaning services across the USA and Canada.

Information We Collect

Personal Information

• Contact Details: Name, email address, phone number, and mailing address
• Service Information: Property details, service preferences, and appointment scheduling information
• Communication Records: Messages, inquiries, and customer service interactions

Automatic Information

• Website Usage: Pages visited, time spent on site, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location for service area verification

How We Use Your Information

We use your information to:

• Provide and schedule duct cleaning services
• Communicate about appointments, services, and customer support
• Process payments and manage billing
• Improve our website and services
• Send promotional offers (with your consent)
• Comply with legal obligations

Cookies and Google AdSense

Cookies: Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic.

Google AdSense: We use Google AdSense to display advertisements. Google may use cookies and similar technologies to:

• Show personalized ads based on your interests
• Measure ad performance and effectiveness
• Collect information about your visits to this and other websites

Your Choices: You can control cookie preferences through your browser settings. To opt out of personalized Google ads, visit Google Ad Settings (https://adssettings.google.com/).

Data Protection and Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

For US Residents (CCP, A) California residents have the right to:

• Know what personal information we collect and how it’s used
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination in exercising these rights

For Canadian Residents (PIPED, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• File complaints with privacy authorities

To exercise your rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

International Data Transfers

As we operate in both the USA and Canada, your information may be transferred and processed in either country. We ensure appropriate safeguards are in place for such transfers.

Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date. We encourage you to review this policy regularly for any updates.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

HVAC Duct Experts Email: hvacductexperts@gmail.com
Phone: 289-648-6414, 289-302-9725 
Address: Hamilton, Ontario, Canada

For Canadian residents, you may also contact the Office of the Privacy Commissioner of Canada if you have concerns about our privacy practices.

This privacy policy complies with applicable privacy laws in the United States and Canada, including CCPA and PIPEDA requirements.