Terms & Conditions

Acceptance of Terms

By accessing and using the HVAC Duct Experts website or booking our services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this service or website.

About Our Services

HVAC Duct Experts provides professional duct cleaning, HVAC maintenance, and related services throughout the USA and Canada. Our services include, but are not limited to, air duct cleaning, dryer vent cleaning, HVAC system inspection, and indoor air quality improvement.

Service Booking and Scheduling

Appointments

• All service appointments must be scheduled in advance
• We require at least an hour’s notice for appointment changes or cancellations
• Same-day cancellations may be subject to a cancellation fee
• We reserve the right to reschedule appointments due to weather conditions or emergencies.

Service Areas

• We provide services across the USA and Canada
• Service availability may vary by location
• Additional travel fees may apply for locations outside our standard service areas.

Pricing and Payment

Service Pricing

• All prices are quoted based on initial assessment and may vary depending on actual conditions
• Final pricing will be confirmed before work begins
• Additional services or complications may result in additional charges

Payment Terms

• Payment is due upon completion of services only
• No upfront payments or deposits required
• We accept the following payment methods:
  
  • Canada: Cash, E-Transfer (Interac e-Transfer), debit cards, and major credit cards
  • USA: Cash, Zelle, Venmo, PayPal, wire transfers, cashier’s checks, and major credit cards
• All payments must be made immediately upon service completion
• Returned checks or failed electronic transfers are subject to additional fees

Service Performance and Warranties

Our Commitment

• We guarantee professional workmanship and the use of industry-standard equipment.
• All work is performed by trained and experienced technicians
• We carry appropriate insurance coverage for our services

Limited Warranty

• We warrant our services for 90 days from the completion date
• Warranty covers workmanship issues, not normal wear and system deterioration
• Warranty is void if unauthorized modifications are made to the system

Customer Responsibilities

Property Access

• The customer must provide safe and reasonable access to work areas
• The customer is responsible for clearing obstacles and providing adequate workspace
• Customer must secure pets and ensure technician safety

System Information

• The customer should provide accurate information about the HVAC system’s age and previous maintenance.
• Customer is responsible for disclosing any known hazardous materials (asbestos, lead, etc.)

Liability and Insurance

Our Liability

• Our liability is limited to the cost of services provided
• We are not responsible for pre-existing damage or system defects
• We carry general liability insurance for covered incidents

Customer Responsibility

• Customer is responsible for personal property damage not caused by our negligence. The customer should verify our insurance coverage if required

Cancellation and Refund Policy

Cancellation by Customer

• 24+ hours notice: No cancellation fee
• Less than 24 hours’ notice: May be subject to $50 cancellation fee
• No-show appointments: Subject to full service charge

Refund Policy

• Refunds are provided only for services not rendered
• Partial refunds may be available for incomplete services due to our fault
• Refund requests must be made within 30 days of the service date

Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or other unforeseeable circumstances.

Dispute Resolution

Governing Law

• These terms are governed by the laws of the jurisdiction where services are performed.
• For US customers: Disputes subject to local state laws
• For Canadian customers: Disputes subject to provincial laws

Resolution Process

• We encourage direct communication to resolve any issues
• Mediation may be required before legal action
• Customer agrees to reasonable attempts at dispute resolution

Limitation of Liability

In no event shall HVAC Duct Experts be liable for any indirect, incidental, special, or consequential damages arising from our services. Our total liability shall not exceed the amount paid for services.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of HVAC Duct Experts and protected by copyright laws. Unauthorized use is prohibited.

Privacy and Data Protection

Your personal information is handled according to our Privacy Policy, which is incorporated into these terms by reference. We are committed to protecting your privacy and complying with applicable data protection laws.

Modification of Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement

These terms, along with our Privacy Policy and any written service agreements, constitute the entire agreement between you and HVAC Duct Experts.

Contact Information

For questions about these Terms and Conditions, please contact us:

HVAC Duct Experts Email: hvacductexperts@gmail.com
Phone: 289-648-6414, 289-302-9725
Address: Hamilton, Ontario, Canada

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.